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Frequently Asked Questions

 

Here you will find answers to some frequently asked questions along with top tips for room planning and choosing the right equipment coming soon.

 

Q: What are your office opening times?

A: Our Head Office and experienced team are available from 8am to 4pm Monday to Friday to answer any questions you may have.  You can call the team on 01242 820820

 

Q: Can I arrange a product demonstration at my home?

A: Yes.  Our Product Specialists and Area Managers are always on hand to help and provide demonstrations at a time and place convenient to you.  To see who to contact in your area, click here.

 

Q: Do you charge for demonstrations and quotations?

A: No.  All demonstrations, quotations and even site surveys are completely free of charge and come with no obligation.

 

Q: Do you provide team meetings for myself and my colleagues?

A: Yes we always welcome team meetings and CPD meetings and can train you on our equipment as many times as you would like us to.  We will also provide you with a certificate and light lunch on the day.  To arrange a meeting, please contact our Head Office on 01242 820820 or your Area Manager direct.  You will find their details here.

 

Q: Who is the sales representative for my area?

A: We have 5 Product Specialists covering the whole of the UK who would be pleased to answer any questions you may have.  To see all Sales Contacts and who covers your area, please click here.  You will also see and a postcode map indicating areas for your convenience.

 

Q: Do you have a brochure containing all your products?

A: Yes and we would be happy to email or post as many of these to you as you wish.  Please contact us direct or complete our online Contact Form to request yours today.

 

Q: What are the prices of your products?

A: Our products range in price depending on your specification.  We also offer a bespoke service so pricing can vary greatly.  If you know which product you would like pricing for, we would be happy to provide you with a quotation, alternatively if you would like a full price list please email sales@astorbannerman.co.uk or call us on 01242 820820 or complete our Contact Form.

 

Q: Do you have technical information and drawings for your products?

A: Yes, we have technical information and drawings for all our equipment which you can find on our Technical Page.  If you can’t find what you are looking for or need further information you can contact our Technical Hotline on 01242 822972

 

Q: How long does delivery take?

A: All equipment is made to order, therefore our lead times vary depending on the item required from 2-12 weeks.  If you have a tight time frame we will always do our best to help speed up your order but please be aware that this is not always possible.  To check the current lead time of a specific product, please contact us on 01242 820820.

 

Q: How long is the warranty on my equipment?

A: Most of our equipment comes with a total of 3 years warranty when a Service Contract package is purchased.  Under Warranty we will replace any faulty parts free of charge and perform repairs where necessary so you will not be left without fully functioning equipment.

 

Q: What do I do if my equipment stops working?

A: In the unfortunate event that you experience an issue, contact our Technical Hotline straight away on 01242 822972.  They will be able to provide over the phone assistance where appropriate or arrange for an engineer to visit you and perform a repair.  Please note, the more information you are able to provide about the issue and your details, including any reference numbers you may have, the more efficiently we will be able to assist.

 

Q: What additional aftercare do you provide?

A: In addition to our manufacturer’s warranty we offer a range of Service Contract packages which will enable you to annual or 6 monthly servicing, depending on your Service Contract type.  This also permits you to unlimited free labour and travel for unlimited repairs and an additional 20% discount off any parts required.  If your equipment is covered by the 3 year warranty in conjunction with a Service Contract, you won’t pay anything for spare parts until the end of the first 3 years when you will then get a 20% discount.  Please note that no discount is given to parts needed due to misuse or physical damage.

 

Q: How do I place an order with Astor-Bannerman?

A: Please contact our friendly team on 01242 820820 who will be happy to discuss your requirements and guide you through the process every step of the way.  Once you have done that, your order will need to be given in writing, with an official Purchase Order and Quotation Number if applicable.  Orders may be sent in the post or by fax or email,

               

Postal Orders -

 

FAO: Order Processing

                Astor-Bannerman (Medical) Ltd

                Unit 11F, Coln Park

                Andoversford

                Cheltenham

                Gloucestershire

                GL54 4HJ

 

                Email Orders –

                sales@astorbannerman.co.uk

               

                Fax Orders –

                01242 821110

 

If you have any questions which we have not answered above, or if you would like us to list a FAQ above, please contact us and we will help you straight away.