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The Elephant Works
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Cheltenham
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Warranty Registration | Astor Bannerman

To ensure the manufacturer’s warranty on your equipment is 100% validated, please complete the form.

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This field is for validation purposes and should be left unchanged.

About You

Full Name(Required)

Title First Last

Mobile Number(Required)

Landline Number

Email(Required)

Enter Email Confirm Email

The Equipment

Equipment Serial Number(Required)

Other Serial Numbers

Where is the equipment located?

Street Address Address Line 2 City County / State / Region ZIP / Postal Code Country

Repair Authorisation

For chargeable repairs, who is responsible for authorising and paying for the works?

As above

Seperate Organisation

Organisation name

Contact Name

First Last

Contact Number

Email

Are you authorised to instruct Astor Bannerman to carry out chargeable works?

Yes

No

If the cost of parts are under £50.00 +VAT

Authorised to proceed

Please provide a quotation

If the cost of parts are over £50.00 + VAT

Authorised to proceed

Please provide a quotation

To proceed with repairs is a Purchase Order required?

Yes

No

If parts are over £50.00 + VAT

Astor Bannerman will not pass your information on to any third party unless required to do so by law or it is essential for the implementation of a service contract or warranty callout. Astor Bannerman will always try to contact you in the unlikely event that a safety issue is identified with your equipment.

Thank you for taking the time to update our service contracts contact details. Would you be intrested in completing a short Customer Satisfaction survey? Your feedback would be greatly appreciated.

Yes

No

How satisfied are you with the standard of service you received from Astor Bannerman Medical Ltd.

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

How responsive were Astor Bannerman Medical staff to your enquiries?

Very Responsive

Responsive

Neutral

Unresponsive

Very Unresponsive

How polite and helpful were Astor Bannerman Medical Ltd's engineers?

Very Polite & Helpful

Polite & Helpful

Neutral

Unpolite & Unhelpful

Very Unpolite & Unhelpful

What changes can you suggest for Astor Bannerman Medical Ltd to improve its customer service?

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