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Changing Places

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About Changing Places

The Changing Places toilet initiative is about having better facilities for people who are unable to use a standard toilet and making venues much more accessible – for all.

As experts and manufacturers of specialist changinghoisting and moving and handling equipment, Astor-Bannerman support the Changing Places toilet campaign by offering expert advice, additional services and solutions to venues.

Read about the people who need Changing Places toilet & why they're so important to disabled families here

In the UK, there are 11.4million disabled people making up around 1 in 5 people or 19% of the population and over 230,000 people need personal assistance to use the toilet or change continence pads.  The people who benefit from Changing Places toilets can be broken down as follows:

  • 130,000 older people
  • 40,000 people with profound and multiple learning disabilities
  • 30,000 people with cerebral palsy
  • 13,000 people with an acquired brain injury
  • 8,500 people with Multiple Sclerosis
  • 8,000 people with Spin Bifida
  • 500 people with Motor Neurone Disease

Disabled people account for 20% of the customer base of the average UK business and households with a disabled person have a combined income of £212billion after housing costs.

A lack of clean and adequate disabled toilet and changing facilities creates a barrier to participating in social and community life and reports show that 65% of families with disabled children feel isolated frequently or all of the time.

However, there are solutions to becoming more inclusive and accessible and in turn increase revenue and visitors by introducing Changing Places toilet facilities.

To talk to one of the Astor-Bannerman team about Changing Places toilets and how they can become a reality for you, or to receive a free quotation or survey click here today.

Changing Places useful guides and downloads

Below are some Changing Places toilet resources we’ve put together to help you understand more about these important facilities.  Whether you are from a venue investigating the concept and cost, an architect looking for the full spec, or an individual wanting to start your own local campaign, here you can find useful documents to answer your questions.

Click the links below to read about best practice design, learn about all the requirements, register your new facility and get the most out of your new accessible toilet.


Changing Places Practical Guide


Changing Places White Paper


Changing Places Registration Form


Changing Places Overview & Introduction


Changing Places Business Case


Changing Places Campaigns Pack


Changing Places Best Practice Design


10th Anniversary Celebration


Changing Places Equipment Specification

Astor-Bannerman Official Changing Places sponsor

What are the Changing Places requirements?

Changing Places toilets are larger than standard disabled/accessible toilets and include additional equipment and items which allow people with various and complex disabilities to the use the toilet safely and comfortably.  It is important that these features are all present in order to make sure the toilet is suitable for those who need it most.


  • Ceiling track hoist for full room coverage
  • Adult size height adjustable changing table
  • Peninsular WC
  • Wash basin – Preferably height adjustable
  • Privacy Screen
  • Emergency alarm system
  • Grab rails and drop-down support rails
  • Hand drying equipment
  • Large waste bin and sanitary/medical waste disposal bin
  • Full length mirror
  • Large paper/couch roll and dispenser


  • 12 sqm (3x4m) in size
  • Comfortable and welcoming
  • Outward opening door
  • Non-slip floor with even lighting and appropriate heating
  • Visually contrasting equipment
  • Clear equipment instructions and signage


The British Standard BS 8300:2009+A1:2010 Code of Practice states that Changing Places toilets should be provided in addition to standard accessible toilets and baby changing facilities.  They should be in all new publicly accessible buildings such as transport hubs, shopping centres, concert halls, hospitals, church halls, educational facilities, residential establishments, civic centres, arenas and stadia.

Getting the design and layout of your Changing Places toilet facility is important in order to maximise the space and ensure it’s as user friendly as possible.

The team at Astor-Bannerman are extremely knowledgeable on the provision of Changing Places toilets and accessible design, on hand to guide you through every step of the way, from the planning stage, right through to installation and maintenance.

Typical Changing Places toilet design for a 3x4m (12sqm) room.

How can we help?

Below are just a few of the Changing Places services we offer:

We manufacture and supply a wide range of specialist products which are commonly seen and used within Changing Places facilities.  This includes both standard equipment and custom made products and range from ceiling hoists and mobile hoists to specialist showering, dressing and changing tables.



For all Changing Places projects, we always provide a detailed quotation and full break down of the specification requirements so there are no surprises.  With 25 years of experience in advising social services and the NHS on the most suitable products to meet user needs now and in the future, we have all the skills and expertise to make your Changing Places Facility one of the best.

A full and complete design service is available so we can help to plan your new Changing Places toilet.  We advise on the best location for your facility and position of the equipment which will involve site visits and planning meetings with the owners, architects and sub-contractors.  We understand how important a new Changing Places facility is.  That’s why we commit to being on hand every single step of the way and ensure the BS8300:2009 requirements are met.


We are proud to have our own installation team and 25 years of experience in fitting specialist products into a wide range of different, complex and challenging environments, spanning the whole of the UK. We have also installed equipment into listed buildings, so there is always a solution and we are happy to help.



We offer complete service and warranty packages from 1 right up to 10 years. All servicing, and LOLER examinations as appropriate, are completed by our dedicated expert in-house service team, who will ensure that your facility and the equipment you have purchased is maintained to the very highest standard.


Free training and repeat training to all key members of staff once the Changing Places facility is up and running is offered and is completely free of charge.  This will give complete peace of mind whilst also enhancing the Changing Places facility experience for every single user.


Registration of your Changing Places is extremely important.  Upon completion of your new accessible toilet facility, we will visit to give everything a final check over in order to complete the registration forms on your behalf and submit to the official Changing Places National Register so you can be found when users search for local facilities and plan trips.  We also provide advice and design files for your Changing Places signage.

We give advice on how best to incorporate Changing Places into your access statements and help to promote and endorse your new Changing Places facility.  This is done via various media outlets including a range of appropriate social media sites, disability discussion forums, our website and the Changing Places site.  At Astor-Bannerman, we’re no stranger in getting Changing Places heard on the radio too!  In addition, your new facility will be included in any future promotional literature and will provoke media coverage.  Occasionally we have also arranged grand opening events which have greater attracted attention and raised awareness.  Please let us know if this is something you would like us to assist with.

Changing Places Testimonials

Bethan Foden, Nottinghamshire

Changing Places are important to us because our lives are severely limited without them. Lowri is 18 and profoundly disabled, but loves to get out and about. Sadly unless she can be safely and comfortably changed, we are restricted to trips of a few hours. The penny first dropped for me (no pun intended!) kneeling with her (aged 4) on the floor of a filthy ‘disabled’ toilet on the M6 visiting family. I somehow connected with PAMIS and Martin Jackamann (not easy pre-social media!) and got vocal. I’m passionate that Changing Places should be as normal and ‘expected’ as baby changing or standard disabled toilets in all major public venues: it’s a human rights issue. The growth of the campaign, with great support from Aveso, fills me with hope for the future.

Michaela Hollywood, Northern Ireland

“I cannot use any other type of toilet.  The only CP toilets in Northern Ireland are in public office buildings of universities.  This is a HUGE PROBLEM!”

Matilda Ibini, London

“This would make going out a lot easier and allow me to stay out for longer without worrying about when I need to use the toilet and just have the chance to enjoy myself”

Rupy Kaur, Sale

“Please make this happen. It means that I can do things that most 26-year-olds do.  Also it’s good for the economy as if people are out for longer, they could spend more and they’ll be with other people who too will spend more”

Catherine Alexander, Wirral

“I am unable to weight-bear at all, so I need a changing table and hoist to be able to use the bathroom safely and with dignity.  Otherwise I have to wait until I go home, which often means I have to cut short my trip out”

Hayleigh Barclay, Ayrshire

The Muscular Dystrophy Trailblazers is a national network of more than 400 young disabled people who work together on a national and local level to highlight and address the issues that are important to them.

They aim to fight the social injustices experienced by young disabled people and support the Changing Places campaign along side Astor-Bannerman and Aveso.

Here’s why Changing Places are so important so just a few of the Trailblazers:

“For a lot of people, including myself, planning a journey and visit to such places as shopping centres, cinemas, tourist attractions, concert venues etc revolves around the availability of a suitable toilet facility. As you can imagine this can be extremely frustrating and time consuming, not to mention highly degrading when trying to plan around a basic bodily function”

Lloyd Page, Changing Places Volunteer at Mencap

“The Changing Places campaign has really taken off in the past year and I’m incredibly proud to be part of it. I was thrilled to see the first Premiership football stadium install a Changing Places toilet and we’re working hard to get the stadiums hosting the 2015 Rugby World Cup to install Changing Places toilets too. Here’s to another successful year and to reaching a new milestone of 700 Changing Places toilets!”

Mike LeSurf, Changing Places Development Officer

“As the development officer for the Changing Places consortium it is a real pleasure to be working with Aveso as our campaign sponsors. Aveso have supported the campaign from day one of their involvement and work closely with the Changing Places team. Aveso also support families and individuals who need Changing Places provision alongside developers and providers to make sure that the campaign goes from strength to strength.”

Tracey Provan from Little Echoes, Sweden

“Our daughter has a rare genetic condition which impedes her mobility, causes severe hypermobility and has short stature (to name a few issues). At 3 1/2 she is still in nappies and only now is she just able to walk short distances and she needs input from orthopaedics, walking aids, and physiotherapy to help her. She is also autistic and nonverbal. The lack of changing facilities (baby or accessible) is not going to be a temporary problem for us. In fact, this is something which is going to affect the quality of her entire life.  This issue is about giving real choice and fair access to the world around us. It is about treating each individual with respect and valuing their humanity. Embrace our diversity. Encourage acceptance. Facilitate REAL inclusion. When one member of a family is unable to participate in society, the chances are the whole family will also find difficulty.”

Grant Speed, Arbroath, Scotland

“My story is pretty simple – went from unforgivable ignorance as an uncle, to realising that this was so basic a need that we needed to do something.  The fundraising for a facility is our first target, but the big prize has to be awareness and eventually getting these facilities made compulsory and widespread.  I enjoy riding my bike anyway, so the real challenge really was getting those like Lois and her friends, who haven’t been on one for years to do 60miles with me – that’s what made it.”

Changing Places Toilets by Astor-Bannerman

Through our continued dedication to the Changing Places toilet campaign, we’ve been lucky enough to build some fantastic business relationships with numerous large and high profile organisations which has resulted in new facilities being installed at:

  • Asda & Tesco
  • Welcome Break
  • National Trust
  • Premier League Football Stadia
  • Network Rail
  • Wetherspoons
  • Hospitals
  • Shopping Centres
  • Airports

Contact us today to see how we can help to incorporate Changing Places toilets at your venue to increase revenue and improve access for all.


Bradgate Country Park in Leicestershire

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