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For chargeable repairs, who is responsible for authorising and paying for the works?
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Are you authorised to instruct Astor Bannerman to carry out chargeable works?
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If the cost of parts are under £50.00 +VAT
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To proceed with repairs is a Purchase Order required?
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If parts are over £50.00 + VAT
Astor Bannerman will not pass your information on to any third party unless required to do so by law or it is essential for the implementation of a service contract or warranty callout. Astor Bannerman will always try to contact you in the unlikely event that a safety issue is identified with your equipment.
Thank you for taking the time to update our service contracts contact details. Would you be intrested in completing a short Customer Satisfaction survey? Your feedback would be greatly appreciated.
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How satisfied are you with the standard of service you received from Astor Bannerman Medical Ltd.
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What changes can you suggest for Astor Bannerman Medical Ltd to improve its customer service?
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